Frequently Asked Questions

Q: How does Review ensure the privacy of customer data?

A: Protecting your privacy is our top priority. We adhere to strict privacy policies and regulations to safeguard your data. Our security product uses advanced AI technology to perform link verification, and we don't store any personally identifiable information or email content beyond what is necessary for immediate analysis.

Q: Will my personal data be stored during the link verification process?

A: No, your personal data is not stored during the link verification process. We only retain the necessary information required for immediate analysis and discard it once the verification is complete.

Q: How does your anti-phishing service handle sensitive user information in emails?

A: The Review anti-phishing service prioritizes the security of sensitive information in emails. If any email containing sensitive data, such as credit card details or social security numbers is forwarded to us, the software ensures that this information is protected and handled securely. Emails are deleted after 30 minutes after forwarding and response has occurred. If sensitive user information is detected emails are deleted after 1 minute of response being sent to the user.

Q: What happens if sensitive data is accidentally forwarded to your software?

A: If sensitive data is accidentally forwarded to our software, it will be automatically detected. Novus will take immediate action to protect it and notify the user of this instance. Novus does not share or disclose such information publicly or with unauthorized individuals.

Q: Can I trust your software to securely store sensitive data if necessary?

A: Yes, you can trust Novus to securely store sensitive data if required for legitimate business purposes. We maintain a highly secure environment and guarantee data encryption measures to safeguard the information.

Q: How does your software prevent unauthorized access to sensitive data?

A: Novus employs strict access controls, limiting access to sensitive data only to authorized personnel with specific legitimate purposes. We regularly review and audit access permissions to minimize the risk of data breaches.

© 2023 Novus Security, Inc.